TERMS AND CONDITIONS

Last updated: 20.03.2025

INTRODUCTION

 

Welcome to https://exaltedgaming.eu/ (the "Website"), your go-to destination for the newest and most exciting skins for your favorite Counter-Strike 2 game.

Please read these Terms and Conditions (the “Terms”) carefully before accessing, using or obtaining any materials, information, products or services. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms to make sure that they contain all that you want and nothing that you are not happy with or do not accept. If you do not accept all of these Terms, then you may not use the Website.

 

In this Terms “we”, “us”, “our” and “Company” refers to REALM AI LIMITED (please see detailed below in Legal Information Section herein) and “you”, “your”, “user” refers to you, the user of our Website.

 

The term “Business Day” used in this Terms means a day (other than Saturday, Sunday or public holiday) when banks and governmental authorities in all the United Kingdom are open for business at the same day.

 

The term “Steam” used in this Terms means a video game digital distribution service and storefront, which is available at https://store.steampowered.com/.

 

We may modify these Terms for any reason at any time by posting a new version on Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Website in any way, your only recourse is to immediately terminate use of Website.

 

APPLICATION

 

These Terms govern your use of the Website, purchase and/or sale of any products (skins or/and any other items if represented at the Website) or services with us via Website (the “Services”). By accessing, using our Website or purchasing and selling via our Website, you agree to be bound by these Terms, Privacy Policy and other additional terms, conditions and policies that may referenced here and/or available by hyperlink.

 

These Terms shall apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

LEGAL INFORMATION

 

This Website https://exaltedgaming.eu/ is operated and owned by REALM AI LIMITED, the company registered under the laws of England and Wales,

Contacts

Email for all queries: info@exaltedgaming.eu.

 

USER ACCOUNTS

 

User Registration

In order to use certain features of our Website, you may be required to register for an account. When you register for an account, you agree to provide accurate and complete information about yourself such as name, phone, email, and create a password. You agree to keep your account information up-to-date.

 

User Eligibility

By using our Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into and be bound by these Terms. We reserve the right to verify your age and eligibility to use our Website and any Services provided on our Website. Our Website and any Services provided on our Website may not be available in certain locations. We do not sell skins for Counter-Strike 2 in certain territories where online gaming or trading of virtual goods is prohibited or restricted by law. By using our Website, you represent and warrant that you are not located in any such prohibited location. These territories include but are not limited to, the following: Afghanistan, Cuba, Iran, North Korea, Syria, Russian Federation, Belarus, Regions of Ukraine: Crimea, Donetsk and Luhansk, Myanmar (Burma), Central African Republic, China, Congo DR, Lebanon, Libya, Mali, Nicaragua, Somalia, Sudan, Venezuela, Yemen, Zimbabwe. If you do not meet the eligibility requirements set forth in these Terms, you shall not use our Website or any Services provided on our Website.

 

Account Security

You are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

 

Termination of Accounts

We reserve the right to terminate your account at any time for any reason, including but not limited to violation of these Terms.

 

User Content

You may be able to post, upload, or submit content to our Website as part of your user account. By doing so, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such content in all formats and distribution channels now known or hereafter devised (including in connection with our business and on third-party websites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

 

Prohibited Activities

You agree not to use our Website or any Services provided on our Website to:

  • Post, upload, or submit any content that is unlawful, threatening, abusive, defamatory, vulgar, obscene, or otherwise objectionable;
  • Engage in any fraudulent or illegal activities;
  • Use our Website or any Services provided on our Website in a manner that could damage, disable, overburden, or impair our servers or networks;
  • Attempt to gain unauthorized access to any portion of our Website or any Services provided on our Website.

 

Disclaimer

We are not responsible for any content posted, uploaded, or submitted by users on our Website. We do not endorse or guarantee the accuracy, completeness, or reliability of any content posted, uploaded, or submitted by users. By registering for an account on our Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you have any questions or concerns, please contact us before registering for an account on our Website.

 

PAYMENT TERMS

By making a payment through our Website, you acknowledge that you have read and understood these payment terms and agree to be bound by them. If you have any questions or concerns, please contact us before making a payment through our Website.

 

Purchase Terms

To purchase products through our Website, you shall select an item, go to checkout and fill the billing information.

 

Price

The price for the products is listed on our Website and we reserve the right to change the price at any time without notice. The price for the product is final at the time of purchase.

 

Currency

All payments are processed in EUR or GBP currency listed on our Website and all transactions will be processed in EUR or GBP. If you are making a payment from a different country, your payment may be subject to currency conversion fees charged by your bank or credit card issuer.

 

Billing Information

We may request the following billing information from you:

  • Your name;
  • Your phone;
  • Your email;
  • Your Steam ID;
  • Your payment data.

 

You are responsible for providing accurate and up-to-date billing information when making a purchase of products through our Website. If you believe that there has been an error in the billing of your purchase, please contact us immediately for assistance. We may retain your billing information for future purchases, unless you request that we delete it.

 

Payment Method

We accept payment through the payment methods listed on our Website, including Visa and Mastercard credit and debit cards. You are not allowed to make payments using credit or debit cards that have been provided by a third party. Please note that your use of Visa and Mastercard may be subject to additional fees and charges, including but not limited to foreign transaction fees, currency conversion fees, and other fees assessed by your card issuer. These fees are not controlled by our Website and we are not responsible for any charges or fees assessed by your card issuer.

 

Our Website strictly prohibits the use of debit and credit cards that are not authorized by the cardholder. By using our Website, you agree that you will not use any credit card that you do not have express permission to use. If the payment method provided is declined or unable to be charged for any reason, we reserve the right to cancel the order. Our Website prohibits the use of certain payment methods in our sole discretion, including but not limited to:

  • Cash payments;
  • Money orders;
  • Personal checks;
  • Cryptocurrencies.

 

Our Website reserves the right to prohibit the use of any other payment method that we deem inappropriate or unsafe. We reserve the right to change the payment methods we accept at any time. We may use third-party payment processors to facilitate payments for the products. Your use of any third-party payment processor is subject to the terms and conditions of the third-party payment processor.

 

Payment Authorization

By making a payment through our Website, you authorize us to charge the payment method you have provided for the full amount of the purchase, including any applicable taxes, shipping and handling fees, and other charges.

 

Refunds

You are eligible for refunds in the following circumstances:

  • If you come across technical problems with an item you've purchased that make it impossible for you to use or access it, please get in touch with our customer support team for help. If we can't resolve the issue within 5 (five) Business Days, we'll provide a refund;
  • If you notice unauthorized charges on your account related to purchases, please contact our customer support team immediately. We will investigate and, if the charges are indeed unauthorized, issue a refund;
  • In the event of a payment error, such as an overcharge or incorrect billing, please contact our customer support team with proof of the error, and we will rectify the issue promptly, which may include issuing a refund;
  • We may initiate a refund when we detect potentially fraudulent transactions, or in any other situations where we deem it necessary to issue a refund in order to protect our interests and maintain the integrity of our Website.

 

Please note that in the following cases we cannot refund to you:

  • The item has been delivered to you as agreed and consistent with the description;
  • You are not allowed to apply for a refund for the unpaid order;
  • For any reason other than the reasons listed above in refund circumstances.

 

To request a refund, please follow these steps:

  • Contact Customer Support: Send an email to our customer support team to info@exaltedgaming.eu explaining the reason for your refund request. Please include your name, order number, reasons for refund and any relevant details;
  • Evaluation: Our customer support team will review your request and may ask for additional information if needed;
  • Refund Decision: We will notify you of our decision regarding your refund request within 10 Business Days of your response to our final request. If approved, we will initiate the refund;
  • Refund Method: Refunds will be issued via the same payment method used for the original purchase. Please allow 15 Business Days for the refund to process. Please note that this period may be extended to 1 month depending on your payment provider.

 

Chargebacks

If you dispute a payment made through our Website, we reserve the right to dispute the chargeback with the payment processor and take any other legal action available to us to recover the disputed funds.

 

Taxes

You are responsible for paying any applicable taxes on your purchases made through our Website. The tax amount may be displayed at the time of purchase.

 

Selling Terms

Our Website may purchase skins from users at our discretion. In order to sell your skin, you must be registered on our Website. To make a sell offer, you shall provide a skin name, its quality, price and Steam inventory link to skin. We reserve the right to determine the price of the skins we purchase from users. You have the right to accept or decline our offer of the price. We do not guarantee the purchase of any skins from users, and we reserve the right to decline any offer to sell skins. If you choose to sell skins to us at an agreed price, we will require your full name and your IBAN. We reserve the right to change the payment form and methods at any time. By selling skins to our Website, you represent and warrant that you are the owner or authorized user of the skins being sold, and that the skins are not subject to any restrictions. You agree to indemnify and hold us harmless from any claims or disputes arising from the sale of skins by you to our Website.

 

DELIVERY AND RETURNS

We will send you instructions regarding delivery of skins you have purchased through our Website to the email address associated with your account. The delivery of skins may take up to 10 days. If you have not received your skins within 10 days of the purchase, please contact us for assistance. We reserve the right to cancel any orders for skins that we are unable to deliver, and we will issue a refund for the full amount of the purchase. We are not responsible for any issues that may arise from the use of the skins in your game or application, including but not limited to compatibility issues and glitches.

 

PROHIBITED USER CONDUCT

Users must not use the Website or any of its Services for any illegal activities. Users must not use the Website to send spam or unsolicited messages. Users must not attempt to hack or breach the security of the Website or its systems. Users must not use any automated tools or software to scrape or extract information from the Website or its databases. Users are responsible for maintaining the confidentiality of their login credentials and must not share their account information with others. Users must report any violations of these Terms or suspected fraudulent activities to the Website's support team. Violations of this clause may result in the suspension or termination of the user's account and legal action may be taken in cases of illegal activities.

 

INTELLECTUAL PROPERTY

The Website and all content and materials contained therein, including but not limited to software, images, graphics, video, audio, text and logos, are the property of the Website or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any part of this Website without the prior written consent of the Company. The Website respects the intellectual property rights of others and expects its users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact the Website at info@exaltedgaming.eu with the following information:

  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Website;
  • Your contact information, including your name, address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

The Company undertakes to remove any content or materials on its Website that infringe upon the intellectual property rights of others. All trademarks, service marks, trade names, logos, and other designations used on this Website are the property of their respective owners. You may not use any of these marks or logos without the prior written consent of the owner.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

THE INFORMATION, PRODUCTS, AND SERVICES PROVIDED ON THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE WEBSITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THIS WEBSITE.

 

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE WEBSITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WEBSITE DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

THE WEBSITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

 

THE WEBSITE WILL NOT BE LIABLE FOR ANY DELAY, INTERRUPTION OR FAILURE IN THE PROVISION OF ITS SERVICES OR PRODUCTS, CAUSED BY FACTORS BEYOND ITS REASONABLE CONTROL. THE WEBSITE DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THIS WEBSITE AND NEITHER ADOPTS RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE.

 

IN NO EVENT SHALL THE WEBSITE, THE COMPANY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE WEBSITE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO THE COMPANY HEREUNDER OR WHICHEVER IS GREATER. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

 

THIS WEBSITE IS NOT AFFILIATED, ASSOCIATED, AUTHORIZED, ENDORSED BY, OR IN ANY WAY OFFICIALLY CONNECTED WITH VALVE CORPORATION OR ANY OF ITS SUBSIDIARIES OR ITS AFFILIATES. THE OFFICIAL VALVE CORPORATION WEBSITE CAN BE FOUND AT WWW.VALVESOFTWARE.COM.

 

COPYRIGHT, TRADE AND SERVICE MARKS

 

The Website (including, but not limited to, text, photographs, graphics, video, audio content, metadata, and computer code) are protected by copyright as collective works or compilation under the copyright laws of applicable law and other countries.

 

All individual articles, photographs, graphics, video, audio, and other content, or elements comprising the Website are also copyrighted works. All copyrights on the Website are owned by us or by our third-party licensors to the extent permitted under the applicable law and all international copyright laws. Unless expressly authorized by the Company in writing, you are prohibited from publishing, reproducing, distributing, publishing, entering into a database, displaying, performing, modifying, creating derivative works, transmitting, or in any way exploiting any part of the Website (including, without limitation, in connection with the training, development, or use of a machine learning and/or artificial intelligence model or tool).

 

All trademarks, service marks, trade names, product names, and logos appearing on this website are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by this website, or vice versa. This website is an independent business that provides skins for Counter-Strike 2, and any use of Valve Corporation's intellectual property rights is solely for the purpose of describing the skins that we provide. Any other use of Valve Corporation's intellectual property rights is not intended and is strictly prohibited.

 

INDEMNIFICATION

You agree to indemnify the Website and hold its owners, affiliates, agents, contractors and employees harmless from any claim or demand made by a third party due to your breach of these Terms or any terms included by reference, or your violation of any law or rights of a third party. Should legal action be taken by any party to enforce its terms under these Terms, it is agreed that if the Company is the prevailing party as determined by final verdict of a court of competent jurisdiction, the Company shall be entitled to full recovery of all costs and fees associated with the legal action in addition to any other compensation granted by court.

 

FORCE MAJEURE

The Company shall not be liable for delays and/or defaults in its performance under this Terms due to causes beyond its reasonable control, including, but without limiting the generality of the foregoing: acts of god or of the public enemy; fire or explosion; flood; actions of the elements; epidemics, telecommunication system failure; war; acts of terrorism; riots; embargoes; quarantine; viruses; strikes; lockouts; disputes with workmen or their labour disturbances; total or partial failure of transportation, delivery facilities, or supplies; acts or requests of any governmental authority; or any other cause beyond its reasonable control, whether or not similar to the foregoing.

 

SUPPLEMENTAL TERMS

In connection with your use of the Services, you may be asked to consent to policies or terms and conditions in addition to these Terms. Please read these supplemental policies and terms carefully before making any use of such portions of the Services. Any supplemental terms will not vary or replace these Terms regarding any use of the Services, unless otherwise expressly stated.

 

NO WAIVER

The failure of the Company to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.

 

NO PARTNERSHIP

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your access to and use of the Services.

 

TERMINATION

The Company may terminate this agreement with you under these Terms for any reason at any time. The Company reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to and use of the Services, with or without prior notice. Otherwise, applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.

 

GOVERNING (APPLICABLE) LAW

The laws of the United Kingdom shall govern these Terms and Privacy Policy and any matters arising from or relating to the use of this Website, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising from or related to the use of this Website shall be brought exclusively in the courts of the United Kingdom. By using this Website, you consent to the jurisdiction of and venue in such courts and waive any objection to such jurisdiction or venue.